Repair Process

REPAIR PROCESS

Step 1: Inquiry to customer service

You submit an inquiry to our helpful customer service. We offer you various solutions: repair, replacement, sale, and rental.

Step 2: Project is created

A project is created. All relevant order data is stored in software developed specifically for this purpose.

Step 3: Send in the device

You send us your device. The workshop manager usually checks the device on the same day and decides what repairs need to be made.

Step 4: Photograph

Professional cleaning is carried out, and if necessary, your device is repainted.

Step 5: Fault analysis

Fault analysis of a motor or drive begins with a visual inspection for physical damage and electrical tests to identify shorts or insulation failures. Diagnostic tools are used to read error codes for deeper issues.

Step 6: Professional cleaning

Professional cleaning is carried out, and if necessary, it is supplemented with a repaint.

Step 7: Access to large spare parts inventory

We have a very large inventory of spare parts. Repairs can often be accelerated by replacement or rental.

Step 8: Preventive repair

We repair preventively, meaning in addition to troubleshooting and fixing errors, we replace all parts that are known to wear out. This ensures a longer lifespan for your devices.

Step 9: Automated testing

We are continuously building more test stations, where your devices are tested for durability and endurance completely automatically. This ensures that your devices function perfectly.

Step 10: Packaging

After successful repair, we package your device with particularly durable and secure packaging materials.

Your device is ready for pickup by the parcel service. We offer you safe and fast shipping, e.g., through UPS or FedEx.

You can contact us in the following way:

Chat with our customer support, write us a message: [email protected] or call us: +49 6251 9888430